frequently asked questions

information accurate as of
01 Jan 2021

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What yarn is available for me? 
I want to customize something.
What is the shipping fees like?
Can I Self - Collect my item?
How long do I have to wait until
my customized item is done?
I've changed my mind.
Why can't I return it? 
When is your next Pop-Up?
All our Pop-Up events that we are participating in will be announced on our Instagram @crookedcrochetsg
Due to the ongoing pandemic, we have no current art markets planned for the near future. So sorry about that!
Unfortunately with the current pandemic, we are not allowing the option of Self-Collection in order to minimize contact.
We offer Standard Mail at $2.50
and Registered Mail at $5.50.
But if we're having an upcoming Pop-Up, you may choose to collect your items at our booth directly! 
We love supporting independent yarn suppliers. Therefore, some of the yarn you see featured on our social media is obtained in small batches and in limited stock.

If you see something you'd like, we suggest reaching out to us ASAP before it's gone.
Ready-Made Items will be mailed out the next working day. For customized items, do allow us a turnover time of between 5 to 10 days to handmake your order. Highly customized items might require a longer time depending on the complexity of your requests. 
As each piece is entirely handmade, we do not accept exchanges or refunds once the item is out of our hands.
If you are experiencing problems with your item, please so drop us a text or email as each order is unique and will be treated as such.